Question 1

Do I need an appointment for a repair?

Accepted Answer

No appointment is strictly required for diagnosis. You can walk into our Gulberg III lab anytime during business hours (10am-8pm). However, booking ahead ensures a specialist is immediately available for complex board discussions.

Question 2

How long does a typical diagnosis take?

Accepted Answer

Most basic issues are diagnosed within 15-30 minutes while you wait. Complex liquid damage or motherboard issues may require 24 hours for a comprehensive technical report.

Question 3

Can I send my MacBook via courier from another city?

Accepted Answer

Yes, we receive Macs from all over Pakistan. Please WhatsApp us before sending for our secure shipping protocols and address verification.

Question 4

Is there a charge for diagnosis?

Accepted Answer

Standard diagnosis is completely free if you proceed with the repair. For 'diagnosis only' without repair, a small technical handling fee may apply depending on the complexity.

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